6 posts tagged “holidays”
My mom pulled a classic gift gag this year, by buying us picture frames filled with home-printed photos. Except, her frugality made the entire enterprise an insult. Let me explain.
First, she must have picked up these picture frames in bulk someplace. They are the roughest (read: splinters in my hands) Mexican-made frames I ever did see. And what did she put inside?
For me, she includes a (bad) photo of the three of us from our summer vacation. "That was the only photo with just you, your dad, and I." "Yeah, mom," I thought to myself, "the whole point was to meet your extended family there... just the three of us together seems like you're wishing we were still separate."
Whatever.
For X, she printed a photo of him and his parents. For some reason, they looked like American Indians. What was wrong? Upon further inspection, everything was dark, and especially, red. In my photo, my mother's white blouse was pink. There was something weird going on in these home-printed photos.
Upon close scrutiny, we noticed that the ink was pooled-up for some colors (like black), and splochy and shiny/dull in others. My assessment is that the printer she has (HP) and the paper (Kodak) were not compatible. She needed to match the better paper with her printer. But, she gifted us these lackluster photos that I took, printed to laughable quality.
One rule of thumb about gifting: don't let people notice the bad quality.
So, with splinters in hand, and determination in my mind, we re-printed photos to go into the frames. Mind you, we didn't use all the same photos. X demanded the same one, so I complied, since I did feel it was a good photo. But for mine, I instead selected one of him and me, which when completed, looked like "real" photos using my Canon photo printer.
When I took out the one glass, I realized it was filthy. Yes, my mother neglected to wash-off the spotted and grimy glass. Who knows how it got so nasty. Now, our finished products look good, despite the cheap frames. But this little gift now will cost me another $22, to replace the ink cartridges spent in re-printing the gifted photos.
This is the first, in what may be several tales dedicated to my parents' visit to town for Christmas.
At a store today, while holiday shopping, I overheard a store clerk talking about his focus is on "customer service," but then delivered poor customer service to me. Maybe I wasn't buying as much. But once he started my transaction, his focus got diverted to another customer being helped by another salesman.
He asked me later to go to their website, and take the survey on him and the service today. "I will," I said in a menacing tone. It wasn't that he was mean or inconsiderate. But, as the customer, I want to feel I have your attention for the full 5 minutes it takes to make a purchase.
At another, similiar retailer, the experience was much more professional.
At yet another, the Apple Store, they seemingly have tried to organize the store for holiday shopping, but it's too small. Or too popular. iPods stacked up here, MacBooks, over there. While I think their ability now to check you out anywhere in the store with their wireless-PDAs is cool, I think it is also a tad impersonal.
"I want an iPod."
"Here. Gimme your credit card, others are waiting."
"E-mail or printed receipt?"
It's all very fast, but I also felt like they were trying to get my money as quickly as possible, then send me out, too. Efficiency isn't always the best ingredient, perhaps, for superior customer service.
It is once that time of year again, when gifting begins, and shopping must commence. What to buy for family? Friends? All these people need gifts. For what purpose? The season?
There are republicans and democrats. There are also closet conservatives and liberals, too. My mother, sadly, is a conservative. And it makes me sick.